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Aug 08, 2022 13:21

How to process and pay bills directly via WMP

This document describes how to process and pay bills directly via WMP.

Created: January 2021

Updated: July 2022

Permalink: https://confluence.wildix.com/x/kofPB

Note for Italy: the direct payment feature can be enabled on demand.

Introduction

Thanks to Wildix integration with Stripe online payment solution, you can pay bills directly on WMP.  

Wildix offers 4 payment methods:

Available payment methodSupported countries
Single Euro Payments Area (SEPA) 
  • Austria
  • Estonia
  • Finland
  • France
  • Germany
  • Martinique
  • Netherlands
  • Spain
  • Switzerland

For the following countries, currency conversion is applied:

  • Denmark 
  • Norway
  • Sweden
Bacs Direct Debit
  • UK
Automated Clearing House (ACH)
  • USA
Pre-Authorised Debit
  • Canada


You can process your bills on WMP -> Orders & Billing -> Account Balance. The option for making payments appears once you have Due or OverDue bills.

Besides, you can download all bills in 2 formats:

  • pdf
  • csv

And there is a separate CSV file that shows CLASSOUND DIDs Usage ("Usage csv").


How to pay directly via WMP

  1. Go to WMP -> Orders & Billing -> Account Balance
  2. Click Pay your bill button:

    Reminder: the button appears if you have Due or OverDue bills.


  3. The payment method is detected automatically for your country

SEPA payments

  • For conducting a SEPA payment, provide the following information:
    • Email
    • IBAN 
    • Account holder information: fill in Name on account and Billing address
  • Click Pay  

  • The payment is completed: 

  • You can track the confirmation status on Account Balance tab. Payout timing for SEPA payments is up to 5 business days:



  • Once it is approved, the status changes to APPROVED and Running open Total changes to zero balance:



Bacs Direct Debit (UK only)

  • For conducting a Direct Debit payment, provide the following information:
    • Email
    • Sort code
    • Account number
    • Account holder information: fill in Name on account and Billing address
  • Agree to the terms and click Continue


  • Confirm the payment by clicking Pay:


  • The payment is completed: 

  • You can track the confirmation status on Account Balance tab. Payout timing for Bacs Direct Debit payments is up to 3 business days:


  • Once it is approved, the status changes to APPROVED and Running open Total changes to zero balance: 


ACH payments (USA only)

  • For conducting an ACH payment, you need to connect your bank account to Plaid:
    • Click Continue
    • Select your bank from the list


    • Log in to your bank account: enter credentials and click Submit:

    • Verify your identity: select a verification method and click Continue. Once you receive a security code, enter it and click Submit:


    • Provide an access to your account and click Continue:


  • To confirm the payment, click Pay

  • You can track the confirmation status on Account Balance tab. Payout timing for ACH payments is up to 4 business days:


  • Once it is approved, the status changes to APPROVED and Running open Total changes to zero balance: 


Pre-Authorised Debit (Canada)

  • For conducting a Pre-Authorised Debit payment, provide the following information:
    • Email
    • Name on account
  • Click Pay

  • At this point, connect to your bank account, click Agree to proceed:


  • Enter your bank account credentials and click Continue:


  • Verify your identity: answer a security question and click Continue:


  • Select a relevant account and click Continue:


  • To confirm the payment, click Pay


  • You can track the confirmation status on Account Balance tab. Payout timing for Pre-Authorised Direct Debit payments is up to 5 business days: 

  • Once it is approved, the status changes to APPROVED and Running open Total changes to zero balance

How to activate auto-withdrawal via WMP

Starting from August 2022, it is possible to activate automatic payment of invoices via WMP.

Note: You need to make at least one payment manually before the Auto-withdrawal option can be activated. 

To activate auto-withdrawal:

  1. Go to WMP -> Order & Billing
  2. On the Account Balance tab, click the Activate auto-withdrawal button:


  3. Confirm activation of automatic payments:


Once enabled, invoices are paid automatically on the due date. The option of manual payments remains and, if you wish, you can still process payments via the Pay your bill button.

If you wish to disable auto-withdrawal, click the Cancel auto-withdrawal button:


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