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Dec 03, 2021 10:54

Phones Accessories Quick Start Guide

In this Quick Start Guide you can find information on how to connect WHS headsets (WHS-MONO, WHS-DUO, WHS-BT), Mono/ DuoLED, DuoLED Bluetooth, WelcomeConsole-EXT  – keypad extension module for WelcomeConsole/ WP490 2015/ WP490G, WorkForce WiFi Dongle, WPEHS – Wireless Headset Adapter for WelcomeConsole/ WP490 2015/ WP490/ WP480G.

Useful links:

Updated: June 2021

Permalink: https://confluence.wildix.com/x/Ygo8AQ

WHS – Wildix Headsets

  • WHS-MONO (one ear)
  • WHS-DUO (two ears)
  • WHS-BT (bluetooth, one ear)

Third party headsets integrated with Wildix phones: https://confluence.wildix.com/x/DASIAQ.

WHS-MONO / WHS-DUO

Packing list:

  • 1 x headset WHS-MONO/ WHS-DUO
  • 1 x  RJ9 cable
  • 1 x 3.5 mm cable
  • 1 pair x foam ear pads 

Compatibility

  • WP4X0 2015/ WP4X0G/ Start (ex WP410)/ WorkForce/ WelcomeConsole
  • WP600A/ ACG/ Vision/ SuperVision
  • WP old series
  • W-AIR Basic/ W-AIR 100 (EOL)/ W-AIR LifeSaver/ W-AIR Med/ W-AIR Office
  • Compatible with iPhone and Android phones
  • Compatible with Apple Mac and Windows PC

Connection

  • Use RJ9 cable for WP4X0/ WP4X0G/ Start/ Workforce/ WelcomeConsole and WP old series
  • Use 3,5 mm cable for WP600A/ACG, Vision/ SuperVision, W-AIR Basic/ W-AIR 100 (EOL)/  W-AIR LifeSaver/ W-AIR Med/ W-AIR Office, iPhone and Android phones, Apple Mac and Windows PC

WHS-BT

Packing list

  • 1 x monaural Bluetooth headset
  • 1 x USB charging cable

Compatibility

  • WP600A/ WP600ACG, Vision/ SuperVision, WorkForce and WelcomeConsole (USB dongle is required, e.g Jabra Link 360/ 370)
  • W-AIR LifeSaver/ W-AIR Med/ W-AIR Office
  • Compatible with iPhone, Android phones, Apple Mac and many Windows PC models

Features

  • Bluetooth version: V4.0
  • Noise canceling
  • Wideband Audio
  • Monaural (One Ear)
  • Flex, 360°
  • Talk time: 12 hours
  • Standby Time: 200 hours
  • Working range: up to 20 meters
  • Rechargeable time 3 hours
  • Ergonomic design and adjustable headband for maximum comfort
  • Light weight
  • Answer / hangup / volume control on WP600AXX/ Vision/ SuperVision/ WorkForce/ W-AIR LifeSaver (ex W-AIR 150)/ W-AIR Med/ W-AIR Office/ iOS app
    • it works on Android app, only if “Native call support beta” feature is enabled; it works only on “pure” Android devices from Google
    • it works on WorkForce and WelcomeConsole only with USB dongle from Jabra / Plantronics / Sennheiser (e.g. Jabra Link 360/ 370)
    • it works on Collaboration on Mac OS / Windows only with USB dongle from Jabra / Plantronics / Sennheiser (e.g. Jabra Link 360/ 370)

Quick Start Guide

Description of buttons:


Charging

Use the USB cable provided to charge the headset:

  • When charging, the red LED is on
  • When approaching the full battery level, the red LED goes down and the green LED turns on
  • When charging is complete, the LED goes down

Turn on

Proceed as follows:

  • Move the switch to the position 1
  • The blue and green LEDs flash several times

Turn off

  • Move the switch to the position 0

Connection to WP600A/ACG, Vision, SuperVision

Make sure the headset is switched on, then proceed as follows:

  • Press and hold the receiver button , until the blue LED starts flashing

  • Go to the Wildix WP phone’s Settings menu -> Wireless & Networks -> Bluetooth and move the switch to the position ON
  • Select WHS-BT from the list of AVAILABLE DEVICES

When connected, the headset’s blue and green LEDs turn on for several seconds and a voice prompt says "Connected".


Connection to W-AIR LifeSaver/ W-AIR Med/ W-AIR Office

Make sure the headset is switched on:

  • Press and hold the receiver button , until the blue LED starts flashing
  • Go to the Wildix W-AIR LifeSaver/ W-AIR Med/ W-AIR Office handset’s Settings menu -> Bluetooth and select Enable Bluetooth
  • Select Search for devices
  • Select Wildix WHS-BT headset (the chipset number is shown) from the list of available bluetooth devices and select Pair
  • Enter the PIN: 0000

When connected, the headset’s blue and green LEDs turn on for several seconds and a voice prompt says "Connected".


Connection to WorkForce/ WelcomeConsole

  • Connect a USB dongle (e.g. Jabra Link 360/370) to your PC  
  • Install and run dedicated software for the USB dongle (e.g. Jabra Direct)
  • Make sure the headset is switched on, press and hold the receiver button
  • Follow instructions of the desktop software for pairing the USB dongle and the WHS-BT headset
  • When paired, connect the USB dongle to WorkForce/ WelcomeConsole


Answer / End a call

Proceed as follows:

  • To answer or to end a call, press the receiver button on the headset
  • The blue and green LEDs flash twice
  • During the conversation the LED is off

MonoLED, DuoLED 

Note: It is required to install Headset integration component (Collaboration -> Settings -> Extensions) to use the headset. Consult Collaboration Guide for details.

Min. required versions of the component (released in WMS 4.03):

  • v. 2.7.0 (Windows)
  • v. 2.5.0 (macOS)

Packing list

  • 1 x MonoLED/ DuoLED headset

  • 1 x table stand

  • 1 x portable case

  • 1 x spare ear pads

  • 1 x USB Type-A adapter

Compatibility:

  • WorkForce (full LEDs support starts from firmware v. 65.145.2.7)
  • WelcomeConsole (full LEDs support starts from firmware v. 68.145.2.28)
  • Vision, SuperVision (full status LEDs support coming later)
  • Apple Mac, Windows PC

Features

  • USB Type-C plug
  • USB adapter included
  • Answer/ Hangup/ Mute/ Volume control buttons
  • Status LEDs: online, away, DND, on call, ringing, call held, missed call
  • Table stand included

It is possible to enable sidetone feature on Windows, consult this Article for details.

Quick Start Guide

Headset Overview



USB Connector Overview



Connection 

  • Connect the Headset to the USB port on your phone using the USB type-A adapter
  • Connect the Headset to the USB port on your PC or laptop using the USB Type-C plug
  • Set “Wildix Mono/DuoLED” as audio device in Collaboration -> Settings -> Web phone 

LED Indicators

Headset:

StatusLED indicationColor

Available



Steady on
Green

Away

Orange

DND

Violet

Incoming call

Fast short blinksRed

Outgoing call/ In call

Long blinks

Hold

Two fast blinks, repeated

Status color + red

Missed call

Long blinks followed by fast short blink

USB Connector LED indication:

  • Connection LED indicator: steady green when connected
  • On/ Off-hook LED indication:
    • Incoming call - fast red blinking
    • Outgoing call/ In call - steady red
  • Mute LED indication: steady red when muted


Answer/ End a call

  • Press Off-hook button to answer/ end a call.


Adjust volume during a call/ ringer volume

  • Press Volume+/ Volume- Control during a call to adjust the volume/ from idle to adjust the ringer volume. 

    Note: it is possible to increase the volume level by +10 dB by upgrading the Headset firmware. Consult this Guide for details.

Mute the microphone during a call/ enable silent mode

  • Press Mute button during a call to mute/ unmute the microphone; enable/ disable silent mode.

DuoLED-BT

Note: It is required to install Wildix Integration Service on Windows and Headset Integration component on macoS (Collaboration -> Settings -> Extensions) to use the DuoLED-BT. Consult Collaboration Guide for details.

Min. required versions of the components:

  • WIService v 3.3.1 (Windows)
  • Headset Integration v. 2.9.7 (macOS)

Packing list

  • 1 x DuoLED-BT Headset
  • 1 x Base Station
  • 1 x USB Type-C to Type-C cable
  • 1 x USB Type-A to Type-C adapter
  • 1 x portable case

Compatibility

The Headset supports dual (multipoint) wireless connection, which means it can be connected to two devices simultaneously:

  1. Via Base Station. Such connection provides full support of LED user and call statuses and compatible with:
    • Apple Mac, Windows PC 
    • WorkForce 
    • WelcomeConsole

      Temporary limitations:

      • Full LED user statutes support on WorkForce, WelcomeConsole will be available later
      • The Headset cannot be connected to Vision/ SuperVision via Base Station, the support will be available later
  2. Via Bluetooth module embedded in the Headset itself. Such connection doesn’t provide LED user statutes support, only call statutes, and compatible with:
    • Vision, SuperVision 
    • W-AIR LifeSaver
    • W-AIR Med
    • W-AIR Office
    • Android, iOS apps

Features

  • Status LEDs: online, away, DND/conference, on call, ringing, call hold, missed call
  • Answer/ Hangup/ Mute/ Volume control buttons
  • Wideband audio frequency
  • Ultra noise canceling mic
  • Up to 30m wireless range
  • Talking time up to 15 hours
  • High-performance 6th generation CVC technology

Quick Start Guide

Headset Overview



Base Station Overview 


LED  Indicators

Status LED

User/ call  status

LED indication

Color

Available



Steady on

Green

Away

Yellow

DND/ in conference

Violet

Outgoing call/ In call

Red

Hold

Fast short blinks

Status color + red

Missed call

Long blinks followed by fast short blink

Status color + red

Incoming call

Fast short blinks

Red

Headset status LED

Headset statusLED indicationColor
Power on

One blink

Blue
Power offRed
Pairing mode 

Fast short blinks

Blue
Pairing successfully


Long blinks


Blue

Answer a call
Charging

Steady on

Red
Fully Charged Blue


Base Station pairing LED

  • Successful connection - long blue blinks
  • Pairing - fast blue and red blinks


Power On/ Power Off

  • Press Multi-function button for 3 seconds to turn the Headset on/ off


Charging

  1. Connect USB cable to the Base Station
  2. Plug the cable into a device USB port (use Type-A adapter if needed)
  3. Place DuoLED-BT into the Base Station
  4. When charging, the Headset status LED turns red 
  5. When charged, the Headset status LED turns blue

Battery charging time

  • Less than 60 minutes to charge 20%
  • Less than 90 minutes to charge 50%
  • Fully charged in less than 3,5 hours

On Windows you can check the battery level using WIService tray: 

  • Go to Quick Launch Toolbar -> right-click on Wildix Integration Service icon and check the level of battery (Low, Medium, High):


On macOS you can check the battery level using Headset integration: 

  • Go to Menu Bar -> click on Headset Integration icon check the level of battery (Low, Medium, High):


Connection

Via the Base Station:

  1. Connect USB cable to the Base Station
  2. Plug the cable into a device USB port (use Type-A to Type-C adapter if needed)
  3. Turn the Headset on
  4. The Headset Status LED starts blinking and the voice prompt announces “Your Headset is connected”
  5. For Collaboration, set “Wildix DuoLED-BT” as audio device in Collaboration -> Settings -> Web phone 

The Headset and the Base Station are paired by default. If you accidentally unpair them, proceed with the following steps to pair them back:

  • Press and hold Pairing button on the Base Station for 3 seconds, the Pairing LED indicator starts blinking with fast blue and red blinks
  • Make sure the Headset is powered off. Press and hold the Multi-function button for 3 seconds until you hear “Power on”. Keep pressing for 3 seconds more until you hear “Pairing”
  • The Headset Status LED starts blinking and the voice prompt announces “Your Headset is connected”


Via Bluetooth embedded in the Headset:

  1. Unplug the Base Station and turn the Headset off
  2. Activate Bluetooth on a device you want to connect the Headset to
  3. Press and hold the Multi-function button for 3 seconds until you hear “Power on”. Keep pressing for 3 seconds more until you hear “Pairing”
  4. Search for DuoLED-BT in Bluetooth devices list on your device and select it for pairing, for example, on Android device:


  5. The Headset Status LED starts blinking and the voice prompt announces “Your Headset is connected”


Answer/ End a call

  • Press Multi-function button to answer/ end a call


Mute/ unmute a mic

  • Press Mute button to mute/ unmute a mic


Put on pause/ resume a call

  • Press Multi-function button for 2 seconds during a call to put a call on hold / resume


Adjust volume during a call/ ringer volume

  • Press Volume Up to increase the volume
  • Press Volume Down to decrease the volume

WelcomeConsole-EXT – Extension module

Packing list

  • 1 x Extension module
  • 1 x RJ12 cable

Compatibility

  • WP490 2015/ WP490G/ WelcomeConsole

Features

  • WP490EXT 2017: 40 Programmable BLF keys, 4.3” 272*480 COLOR Display
  • WP490EXT pre 2017: 20 Programmable BLF keys; 4.3” 272*480 Graphical LCD with Backlight
  • Powered by Wildix phone
  • Up to 3 Modules Daisy-chain

Port description

  • 2 RJ12 ports for data in and out
  • AC Power Adapter jack: Input: AC 100-240V; Output: DC 5V/1A

Quick Installation Guide

Connection

Connect the EXT IN port of the extension module to the EXT port of the Wildix phone using RJ12 cable.

To connect another WelcomeConsole-EXT in chain, connect the EXT OUT port of the first extension module to the EXT IN port of the second extension module.

You can connect up to 3 extension modules in chain. In case you connect three modules, it’s necessary to connect the power adapter to the 3rd extension module (available on demand, code: PS-5V2A; also compatible with older version, code: PS-WP4X0G). Also in case you connect two modules + 1 WPEHS, it’s necessary to connect the power adapter to the 2nd extension module.

Note: The backlight settings of WelcomeConsole-EXT extension module are synced with WP490G 2016-2017, WelcomeConsole.


Configuration

Configure the BLF keys via Wildix Collaboration Settings -> Function keys.

After having configured 20 Function keys (BLF), proceed as follows:

  • Click Exp module to add one or several extension modules (Add several Exp modules in case you have more than one extension modules connected in chain):


  • Add Feature Keys to be monitored via the expansion module and move them under the desired section (under Exp module 1 / Exp module 2 / Exp module 3…)
  • Click Save

WorkForce WiFi Dongle 

Notes:

  • Min. required WorkForce firmware version 65.145.4.12
  • Available only as a HWaaS item 

Packing list

  • 1 x WorkForce WiFi Dongle

  • 1 x Type-C adapter

Features

  • IEEE802.11b/g/n/a/ac Wireless standard
  • WPA-PSK/WPA2-PSK; WPA/WPA2 Encryption
  • 2.4GHz and 5GHz Dual band frequencies
  • Wireless speed up to 600 Mbps

Quick Start Guide

WiFi Dongle Connection

  1. Connect WorkForce WiFi Dongle to Type-C adapter
  2. Plug the Dongle into WorkForce USB Type-C port


Notes:

  • Check that ACL rule “Can use” - “Advanced phone settings menu” is set in WMS -> Users -> Groups for users who need access to the feature
  • WorkForce with a connected dongle requires at least 5V 2A power source
  • Wi-Fi Bridge mode is not supported


Network connection

To connect WorkForce to a Wi-Fi network:

  • Press Menu soft key on WorkForce
  • Go to Network menu and select WLAN option
  • Enable Wi-Fi connection: use Navigation keys or press Switch soft key to change Wi-Fi connection status from Disable to Enable; press Save soft key
  • Searching for Wi-Fi Networks is in progress. After it is completed, there is a list of all available networks
  • Select a Wi-Fi network from the list and press Connect soft key
  • Enter password and press Save soft key
  • WorkForce is now connected to the Wi-Fi network; the LED indicator blinks with fast short blue flashes during data transfer

WPEHS – Wireless Headset Adapter

Packing list

  • 1 x EHS Adapter
  • 1 x RJ45 cable
  • 1 x RJ12 cable
  • 1 x RJ9 spiral cord

Compatibility

  • Compatible with WP480G/ WP490 2015/ WP490G/ WelcomeConsole
  • Compatible with Jabra, Poly (formerly Plantronics) and Sennheiser wireless headsets

Compatible models:

  • Jabra: PRO 9450, GN 9350e, GN 9330e, GN 9125
  • Poly (formerly Plantronics): Savi 700 Series (710, 720, 730, 740, 745), CS500 Series (510, 520, 530, 540), Voyager Legend CS
  • Sennheiser: DW Office (running firmware version 96 or later), SD Office

Features

  • Answer and hangup calls remotely
  • Powered by Wildix phone

Port description

  • 1 x RJ12 port (port 1 on the picture) to connect to Wildix phone
  • 1 x RJ45 port (port 2 on the picture) to connect to Jabra headsets
  • 1 x 3.5 mm Jack (port 3 on the picture) to connect to Poly (formerly Plantronics) headsets

Connection

Note: In case you connect two extension modules + 1 WPEHS, it’s necessary to connect the power adapter to the 2nd extension module.


Jabra (GN Netcom):


Poly (formerly Plantronics):


Sennheiser:

Firmware Upgrade (WelcomeConsole-EXT and WPEHS)

WelcomeConsole-EXT 

Starting from WMS version 3.86.36206.30, firmware update is included into provisioning and there is no need to do it manually.

WPEHS

WPEHS firmware upgrade is performed via WP web interface.

Proceed as follows:

After the upgrade is completed, the version is indicated in Firmware Version field:


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