Versions Compared


  • This line was added.
  • This line was removed.
  • Formatting was changed.



This Guide explains how to edit the strategy of call distribution in Call groups and provides the information on dynamic login to Call groups via Collaboration.

Updated: October 2021January 2022



13 - Dialplan: you can specify the Diaplan procedure here, allowing the caller to leave the queue by pressing a digit (a corresponding match must be present in this Dialplan procedure as "Called number") for further actions. For example, add Diaplan procedure with Called Number "1" and application "Dial the phone". The caller can leave the queue by pressing 1 and that call will be forwarded to the number specified in the application "Dial the phone



  • Music on hold class must be selected in the Dialplan used for managing calls of the Call group.
  • Starting from WMS Beta 5.04.20220117, it is possible to use online streaming of mp3 http/ https sources as Music on hold class for Call groups. Documentation: Custom config parameters List - Use online streaming as music on hold.
    PDF: Avoid Page Break

    Image Added


Note: You can activate Callback feature for Call groups by configuring special Dialplan procedures. Consult How to enable Callback feature for Call groups for detailed information.