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The first thing we need is a new music on hold class. This class should contain only a sound file with silence. This is of paramount importance because when the user hits the panic button, the call will be put on hold until the other party answers the call. Therefore it is important to upload a sound file with only silence as music on hold so there is no sound coming from the phone, only silence (see Record and playback audio messages for more information on how to upload the file to the music on hold class). For this example, a class called myspecialMOH was created. 

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Announcement

Since the use case is an emergency situation, it is a good idea to create an announcement to let the called party know that this is an emergency call.  You should of course create an announcement for this purpose (see Record and playback audio messages).  For this example, the sound Emergency was created. 

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Dialplan

We will need two Dialplan entries in order to implement the scenario.

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