Impossible to call Toll-Free numbers
Posted: 16/02/2015, 16:07
Symptom:
When calling a Toll Free number (800XXX.) you get the error “Declined” on the display of the phone.
Diagnosis:
To understand the reason that caused the problem, it is recommended to check the call log in the Dialplan debug menu (WMS > Top menu > Debug)
Debug.png (17.02 KiB) Viewed 4342 times
-- Executing [+39800XXXXXX@users:1] NoOp("SIP/303-000006f2", "Executing 'Correct called number': number - +39800XXXXXX, prefix - 0, context - users")
-- Executing [+39800XXXXXX@users:1] Goto("SIP/303-000006f2", "users supporto,0800XXXXXX0,1")
-- Executing [+39800XXXXXX@users:1] NoOp("SIP/303-000006f2", "Executing 'Set': __TRUNK_CALLER_NUM - +3904611715112")
-- Executing [+39800XXXXXX@users:1] NoOp("SIP/303-000006f2", "Executing 'Hunt group': number - 800XXXXXX, id - 49, callclass - auto, strategy - Crescent")
-- Executing [+39800XXXXXX@users:1] NoOp("SIP/303-000006f2", "Rejected by groups permissions")
[/b]-- Executing [+39800XXXXXX@users:1] Hangup("SIP/303-000006f2", "16")
Solution:
Check the permissions in the ACL group. (WMS > Users > Groups)
By default the calls to Free numbers are not allowed for users belonging in the Default ACL group. To allow this type of call just add the line “can call -> Free” in the settings of the ACL group.
Free_Numbers.png (48.3 KiB) Viewed 4342 times
When calling a Toll Free number (800XXX.) you get the error “Declined” on the display of the phone.
Diagnosis:
To understand the reason that caused the problem, it is recommended to check the call log in the Dialplan debug menu (WMS > Top menu > Debug)
-- Executing [+39800XXXXXX@users:1] NoOp("SIP/303-000006f2", "Executing 'Correct called number': number - +39800XXXXXX, prefix - 0, context - users")
-- Executing [+39800XXXXXX@users:1] Goto("SIP/303-000006f2", "users supporto,0800XXXXXX0,1")
-- Executing [+39800XXXXXX@users:1] NoOp("SIP/303-000006f2", "Executing 'Set': __TRUNK_CALLER_NUM - +3904611715112")
-- Executing [+39800XXXXXX@users:1] NoOp("SIP/303-000006f2", "Executing 'Hunt group': number - 800XXXXXX, id - 49, callclass - auto, strategy - Crescent")
-- Executing [+39800XXXXXX@users:1] NoOp("SIP/303-000006f2", "Rejected by groups permissions")
[/b]-- Executing [+39800XXXXXX@users:1] Hangup("SIP/303-000006f2", "16")
Solution:
Check the permissions in the ACL group. (WMS > Users > Groups)
By default the calls to Free numbers are not allowed for users belonging in the Default ACL group. To allow this type of call just add the line “can call -> Free” in the settings of the ACL group.