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Impossible to call Toll-Free numbers

PostPosted: 16/02/2015, 16:07
When calling a Toll Free number (800XXX.) you get the error “Declined” on the display of the phone.

To understand the reason that caused the problem, it is recommended to check the call log in the Dialplan debug menu (WMS > Top menu > Debug)

Debug.png (17.02 KiB) Viewed 4342 times

-- Executing [+39800XXXXXX@users:1] NoOp("SIP/303-000006f2", "Executing 'Correct called number': number - +39800XXXXXX, prefix - 0, context - users")
-- Executing [+39800XXXXXX@users:1] Goto("SIP/303-000006f2", "users supporto,0800XXXXXX0,1")
-- Executing [+39800XXXXXX@users:1] NoOp("SIP/303-000006f2", "Executing 'Set': __TRUNK_CALLER_NUM - +3904611715112")
-- Executing [+39800XXXXXX@users:1] NoOp("SIP/303-000006f2", "Executing 'Hunt group': number - 800XXXXXX, id - 49, callclass - auto, strategy - Crescent")
-- Executing [+39800XXXXXX@users:1] NoOp("SIP/303-000006f2", "Rejected by groups permissions")
[/b]-- Executing [+39800XXXXXX@users:1] Hangup("SIP/303-000006f2", "16")

Check the permissions in the ACL group. (WMS > Users > Groups)
By default the calls to Free numbers are not allowed for users belonging in the Default ACL group. To allow this type of call just add the line “can call -> Free” in the settings of the ACL group.

Free_Numbers.png (48.3 KiB) Viewed 4342 times